Privacy Policy

MiracleCoat Inc. ("MiracleCoat," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, dealer portal, forms, applications, warranty-related pages, communications channels, and related services (collectively, the "Services").
By accessing or using our Services, or by submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by MiracleCoat through:

• our public website;
• contact and inquiry forms;
• dealer and installer applications;
• dealer login and account verification;
• warranty-related pages and support;
• communications by email, phone, and manual text message;
• dealer and installer listings, including our dealer map; and
• our approved dealer ecommerce portal powered by Shopify.

This Privacy Policy does not apply to third-party websites, platforms, or services that are linked to or integrated with our Services but are governed by their own privacy policies.

2. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• name;
• company, shop, or business name;
• email address;
• phone number;
• mailing or business address;
• username and password for dealer login;
• current product or brand you use;
• product interest;
• message contents, comments, and inquiry details; and
• information submitted in connection with dealer applications, installer inquiries, account requests, warranty matters, or support.

Account and Dealer Information

If you apply to become a dealer or installer, request account access, or maintain an approved account, we may collect and process:

• business contact information;
• application details;
• account credentials;
• account verification information;
• account status information; and
• information necessary to manage your participation in our dealer or installer network.

Warranty and Support Information

If you contact us regarding warranty registration, warranty verification, product support, or related issues, we may collect information reasonably necessary to identify your account, product, installation, or support request.

Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• IP address;
• browser type;
• device type;
• operating system;
• referring URLs;
• pages visited;
• date and time of visits;
• general site interaction data; and
• log, diagnostic, analytics, and security data.

Information from Service Providers and Third Parties

We may receive information from third parties that support our business operations, including:

• Salesforce, which we use to receive and manage form submissions and related customer relationship information;
• Shopify, which powers our approved dealer ecommerce portal; and
• Google Analytics and Google Search Console, which we use for website analytics and performance monitoring.

3. How We Collect Personal Information

We collect personal information:

• directly from you when you submit a form, contact us, apply for an account, log in, or otherwise interact with our Services;
• automatically through cookies, analytics tools, server logs, and similar technologies;
• from our service providers in connection with account administration, ecommerce functionality, and website operations; and
• from dealers, installers, or authorized representatives who provide information to us in connection with an account, application, order, or support matter.

4. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

• respond to inquiries, requests, and communications;
• review and process dealer and installer applications;
• create, verify, secure, and manage dealer accounts;
• provide account verification and account-related communications;
• operate and maintain our website and dealer portal;
• process dealer orders and related business transactions;
• administer warranty-related requests and support;
• publish approved dealer or installer business listings on our dealer map;
• monitor website traffic, usage, and performance;
• improve our Services, operations, and customer experience;
• protect against fraud, misuse, unauthorized access, and other security issues;
• enforce our terms, protect our rights, and resolve disputes; and
• comply with legal, regulatory, tax, accounting, and recordkeeping obligations.

5. Email, Phone, and Text Communications

If you submit your contact information through our website or otherwise contact us, you authorize MiracleCoat to contact you regarding your inquiry, application, account, order, support request, or related business matter by email, phone, or manual text message.

We may use your email address for purposes such as:

• responding to your inquiry;
• verifying your account;
• communicating about dealer access or account status;
• sending order-related or support-related messages; and
• sending promotional or informational communications where permitted by law.

Text messages, if sent, are sent manually in response to inquiries or ongoing business communications. We do not use your information for retargeting advertising based on submitted form data.

You may request that we stop non-essential communications at any time by following the unsubscribe instructions in an email, replying to a message where applicable, or contacting us directly. Even if you opt out of promotional communications, we may still send transactional, account-related, or legally required communications.

6. Cookies and Analytics

We use cookies and similar technologies for website functionality, analytics, security, and performance monitoring.

MiracleCoat uses:

• Google Analytics; and
• Google Search Console.

We do not use advertising pixels for retargeting, and we do not use website tracking for cross-context behavioral advertising.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our Services, including login-related features.

7. Dealer Ecommerce Portal and Payments

Approved dealer accounts may be granted access to our ecommerce portal powered by Shopify.

If you place orders through that portal, Shopify may process transaction and payment information under its own privacy policy and terms. MiracleCoat does not collect or store your full payment card information. We may receive limited transaction-related information necessary to administer orders, maintain business records, provide support, and manage dealer relationships.

8. When We Disclose Personal Information

We may disclose personal information to the following categories of recipients as necessary to operate our business and provide our Services:

• service providers and processors, including Salesforce, Shopify, Google, hosting providers, cloud or infrastructure providers, security providers, and similar vendors;
• professional advisors, such as attorneys, accountants, auditors, consultants, and insurers;
• government authorities, regulators, law enforcement, courts, or other parties when required by law or legal process;
• parties involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction; and
• other parties with your consent or at your direction.

We may also disclose personal information where we believe doing so is necessary to protect the rights, property, safety, or security of MiracleCoat, our customers, our dealers, or others.

9. No Sale or Sharing of Personal Information

MiracleCoat does not sell personal information.

MiracleCoat does not share personal information for cross-context behavioral advertising.

MiracleCoat does not knowingly collect sensitive personal information for purposes that would require offering a right to limit its use under applicable law.

10. Public Dealer and Installer Listings

If you apply for and are approved as a MiracleCoat dealer or installer, certain business profile information may be made publicly available through our dealer map or installer locator.

This information may include:

• business name;
• business address;
• business contact information; and
• other business profile details necessary to identify and locate approved dealers or installers.

By applying for, accepting, or maintaining an approved dealer or installer account, you acknowledge and agree that approved business profile information may be displayed publicly for this purpose.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• respond to inquiries and support requests;
• manage dealer and installer relationships;
• maintain account and business records;
• administer orders and warranties;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• maintain appropriate security, backup, and fraud prevention records.

Retention periods may vary depending on the nature of the information, the reason it was collected, legal requirements, operational needs, and applicable limitation periods.

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and MiracleCoat cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized use of your account.

13. International Data Transfers

MiracleCoat is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

By using our Services or submitting information to us, you acknowledge that your information may be transferred to jurisdictions that may not provide the same level of legal protection as your home jurisdiction.

14. Third-Party Websites and Services

Our Services may contain links to third-party websites, platforms, or services, including social media pages or third-party ecommerce and technology providers. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information to them.

15. Children's Privacy

Our Services are not directed to children under the age of 13, and MiracleCoat does not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information. If you believe a child under 13 has provided personal information to us, please contact us using the information below.

16. Your Privacy Rights

Depending on your jurisdiction and subject to applicable law, you may have the right to request that we:

• confirm whether we process your personal information;
• provide access to certain personal information we hold about you;
• correct inaccurate personal information;
• delete certain personal information;
• provide information about the categories of personal information we collect, use, or disclose; and
• not discriminate against you for exercising applicable privacy rights.

To submit a privacy request, please contact us using the contact information below. We may take reasonable steps to verify your identity before responding to your request, and we may deny or limit requests as permitted by law.

17. California Privacy Notice

This section applies only to California residents to the extent the California Consumer Privacy Act, as amended, applies.

In the preceding 12 months, MiracleCoat may have collected the following categories of personal information:

• identifiers, such as name, email address, phone number, username, account credentials, IP address, and business address;
• personal information described in California Civil Code section 1798.80(e), such as contact and address information;
• commercial information, such as product interest, current product usage information, account activity, and order-related information;
• internet or electronic network activity information, such as browsing, usage, cookie, analytics, and device data;
• professional or employment-related information, such as company or shop name and related business information; and
• communications content, such as messages, inquiries, support requests, and application submissions.

We collect this information from the sources described in this Privacy Policy, use it for the business purposes described above, and disclose it to the categories of recipients described above.

MiracleCoat does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may have the right to:

• know or access certain personal information we collect about them;
• request correction of inaccurate personal information;
• request deletion of personal information; and
• receive equal service and pricing even if they exercise their privacy rights.

To exercise your California privacy rights, contact us using the information below.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of our Services after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

19. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us at: